Ordering & Delivery

Existing Orders

• I placed an order and didn't receive a confirmation/receipt. What do I do?
• Can I add item(s) to an order I placed?
• Can I cancel an order or item(s) within an order?
• Can I change the address on an order I placed?

Tracking & Delivery

• Where's my order?
• My tracking information says my order was delivered, but I didn't receive it. What do I do?
• Do you ship to Puerto Rico?
• My order has shipped. Can I make changes to my delivery address?
• How can I make changes to my delivery?
• When will my order be delivered?

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Help Placing an Order

• Placing an order
• How can I track my order?
• Shopping Cart
• When will my order ship?
• How do I know the website is secure?

Payments & Refunds

• What is a payment error code?
• Why was my credit card charged before my order shipped?
• What payment types does Cannanine accept?

Discounts & Promotions

• My coupon code isn't working
• My coupon or voucher code isn't working
• How can I get a coupon or promo code?
• Where do I enter my coupon or store credit code?