We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.
Order Processing Time
Processing time (prior to shipping) depends on the shipping destination and the selected shipping method (Standard or Expedited).
Standard Shipping (United States & International):
- Orders are processed within up to 4 days (Monday through Saturday).
Expedited Shipping (United States Only)
Expedited shipping (2-Day or Next-Day Delivery) is only available for items shipping from California being delivered within the 48 contiguous states.
- Orders placed Monday through Saturday (excluding holidays) by 12:00 PM PST / 3:00 PM EST: Ship the same day
- Orders placed Monday through Saturday after 12:00 PM PST / 3:00 PM EST, on Sundays, or on holidays: Ship the following business day
Transit & Delivery Time
Once your order is shipped, transit times will vary based on your selected shipping method and destination.
Domestic (U.S. & U.S. Territories)
- Standard Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
- 2-Day Air: Delivery occurs within 2 days Monday through Saturday, excluding holidays, after the order is shipped. No delivery on Sunday.
- Next Day Air: Delivery occurs on the following business day M-F, excluding holidays, after the order is shipped. No delivery on Saturday or Sunday.
International
- Standard Shipping: Delivery typically occurs within 4 weeks after the order is shipped.
- Duties and taxes are due upon receipt
- Delivery made by local postal service
- Expedited service options are not available
Tracking Your Order
As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit our Tracking Page.
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