We value your satisfaction and strive to make your shopping experience as seamless as possible. Below you will find details regarding our returns and exchanges policy, designed with your convenience in mind.
90-Day Hassle-Free Policy
We offer a 90-day hassle-free returns and exchanges policy. If you are not completely satisfied with your purchase, you can take advantage of our flexible options for returns, replacements, and exchanges within 90 days of your purchase date.
Replacements
If your order is incomplete, incorrect, arrived damaged or if a product issue arises after delivery, we apologize for the inconvenience. Please contact us and provide your order information, a description of the issue, and photos (for damaged, defective or incorrect items).
Exchanges
If you wish to exchange an item you purchased for something different, we are happy to assist. Contact us directly with you order information included to initiate an exchange.
Returns
If you are not satisfied with your purchase and wish to initiate a return, please contact us. We offer two reimbursement options:
- Store Credit
- Refund to Original Form of Payment
Thank you for shopping with us and supporting our mission to support shelter animals in need. Your satisfaction is our priority, and we are committed to providing exceptional service.
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