We want you to love your purchase! Cannanine is 100% committed to your satisfaction with our hassle-free returns and exchanges policy. If not completely satisfied, let us know and we will work with you to make it right. Your donation is still happening – no matter what. That is our commitment to you and the shelter cats.
To initiate a return, exchange, or cancellation, please submit a help request here. We do offer refunds (less the price of shipping to get it to you), exchanges, store credit and will do our best to cancel (if we can catch the order!).
Ways to Receive Your Refund/Credit:
- CREDIT/DEBIT CARD refunds may only be credited to the original card. If the original card is not an option, a store credit will be provided.
- STORE CREDIT purchases may only be credited as a store credit.